Thanks for visiting Tooltitan.com.au

Please read through the following information carefully before placing your order.

If you shop with us you agree to be bound by the terms and conditions and terms of use set out below. Please also read our Privacy Policy regarding personal information provided by you.

If you have any queries relating to these terms and conditions before placing an order with us, please contact us under info@tooltitan.com.au.

Simply click on "My account" on the top of the page and then choose "Create your account".

Every transaction with credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the card issuer of your credit or debit card refuses to or does not authorise the payment to Tooltitan then you will be notified during the checkout process. For futher details of declained payments, please contact your card issuer or bank.

Rest assured, you can only place an order with us if the item is on stock in our warehouse. On rare occassions some items might not go through our quality control in our Fulfillment Centre. This could be because the item was damaged. An item could also be missing in which case we only find out about it, when we go to pick your order. Although this does not happen often, we will contact you to arrange a refund or a potential replacement item.

We are trying to get all products to you as quickly as possible. Once you complete your order, the details will be automatically sent to our fulfilment center and might be already processed within a few minutes. If this occurs an immediate change or cancellation might not be possible.

Please send us a quick email to info@tooltitan.com.au and we will try our best to change or cancel the order. We will let you know whether this was successful or not.

You don't need to worry though, as you can always return or exchange your order in line with our hassle-free returns policy. 

We only deliver within Australia. 

International shipping is not available via our online store at the moment. Please email us at info@tooltitan.com.au to make special arrangements.

• Standard Delivery
  
  Delivery & Handling Fee: Free for orders over $299.
  Otherwise the shipping cost will be calculated at checkout.
  Delivery time: usually within 3-9 business days.
  We delivery via Australia Post, Toll, TNT, FedEx or DHL.
  
  

• Express Delivery
  
  Delivery & Handling Fee: calculated at checkout
  National delivery usually within 1-3 business days.
  Express delivery via Australian Post, TNT and Toll.
  
  Please note: If you choose Express delivery the parcel cannot be delivered to a PO Box. We also cannot guarantee next day delivery to remote areas. On some items (e.g. oversized goods we cannot offer the express delivery option).

Your items depart our Perth warehouse after 12:00pm West Australian time (if order is placed before 11:00am the same business day). If the parcel leaves Western Australia, the parcel will usually be on the evening flight to the east coast at 9:00pm. The item arrives in east coast cities and is sorted at 3:00am - ready to be dispatched. Please note that sometimes delivery times can be longer due to slower handling by Australia Post.

Please note: we cannot not guarantee fast express deliveries to remote areas.

• Free Shipping for any purchase of $299
• Goods with a total weight over 20Kg cannot be shipped to a PO Box.
• Tooltitan reserves the right to change its shipping terms and conditions, shipping prices at any time. You will be entitled to a redung or cancellation should this affect your order and if you wish to no longer proceed with the order.
• Further information can be found in our terms and conditions.

We want to make your return as easy and hassle-free as possible.

If your purchase arrived faulty, damaged or broken while still under warranty, please contact us so we can arrange a pick up for either a repair, replacement or refund. Please refer to "Consumer Guarantees" (see below) for further information.

If you wish to return your product because you have changed your mind, please refer to "Change of mind returns" and "Requirements for a change of mind" hereinafter.

We offer a hassle-free exchange or refund for Change of Mind on all items within 30 days of purchase, with the exception of gift cards, used goods or items not in the original as new condition. These Change of Mind limits do not apply to any returns made in accordance with Consumer Guarantees (see below), or otherwise as required by law.

Please note we do not offer change of mind exchanges or refunds on technology products if removed from the plastic packaging or plastic seal unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, in breach of manufacturer's warranties or consumer guarantees. More information below at requirements for a change of mind.

To return your product(s), you should mail your item(s) to:

Tooltitan Pty Ltd
39 Bassandean Road
Bayswater 6053
Western Australia
Australia

You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund for your returned goods, the cost of return shipping (in case this was paid by us or the carrier charges us extra) will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

If you have changed your mind about your purchase, Tooltitan will in most cases be able to offer you a refund or exchange provided that:

- You have produced satisfactory Proof of Purchase (see below); 

and

-The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); 

and 

-the item is not a gift card.

Please note that all returns, refunds, exchanges or repair requests must be accompanied by your original invoice which we have sent to you. If you do not have your proof of purchase any more, please contact us on info@tooltitan.com.au and we try to help you to find it.

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items or services purchased from us. If you believe an item or services is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under the Australian or New Zealand Consumer Law. However these consumer guarantees do not apply where the item was damaged due to abnormal use or misuse.

Where you believe an item is faulty, it may be necessary for us to send the item to the manufacturer or their service agent for it to be assessed. In accordance with Australian or New Zealand Consumer Law, if the failure is minor, we may repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time. If the item or service has a major failure, you may reject it and seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value.

These consumer guarantees apply to items or services and may be impacted by the type and age and nature of the item.