We offer a hassle-free exchange or refund for Change of Mind on all items within 30 days of purchase, with the exception of gift cards, used goods or items not in the original as new condition. These Change of Mind limits do not apply to any returns made in accordance with Consumer Guarantees (see below), or otherwise as required by law.
Please note we do not offer change of mind exchanges or refunds on technology products if removed from the plastic packaging or plastic seal unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, in breach of manufacturer's warranties or consumer guarantees. More information below at requirements for a change of mind.
To return your product(s), you should mail your item(s) to:
Tooltitan Pty Ltd
39 Bassandean Road
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund for your returned goods, the cost of return shipping (in case this was paid by us or the carrier charges us extra) will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.