We only deliver within Australia.
International shipping is not available via our online store at the moment. Please email us at email@example.com to make special arrangements.
Shipping & Returns
Fast Delivery Times & Easy Returns
We know you want your goods as fast as possible and we always strive to offer you quick delivery times, the best service possible and easy returns.
Our benchmark? To be better today than we were yesterday!
In the rare occurrence of a faulty product or if you change your mind and want to exchange or return a product to us, you can do so within 30 days of receiving your item(s). Please note that we can only accept change of minds returns if the product is still in the original package, unopened and unused. More information regarding change of mind returns can be found on this page under "Requirements for a change of mind".
Free shipping for orders over $299 within Australia.
Once you place your order with us, we will ensure that your products are dispatched as soon as possible. All products are shipped either the same or the next business day. If you order before 11:00am West Australian time (during business hours), your parcel should leave our warehouse the same day.
Shortly after your order has been dispatched you will receive an email with the tracking number to your parcel.
An estimated delivery date is usually provided within 24 hours by the courier via the tracking link.
Depending on the couriers current delivery times, your location and the delivery method, you usually receive your products within 2 to 9 business days.
More information herinafter.
Information regarding Shipping, Tracking and Returns:
Can't Find what you are looking for? Email us at firstname.lastname@example.org or call 08 6205 3431
We only deliver within Australia.
- Standard Delivery
Delivery & Handling Fee: Free for orders over $299.
Otherwise the shipping cost will be calculated at checkout.
Delivery time: usually within 3-9 business days.
We delivery via Australia Post, Toll, TNT, FedEx or DHL.
- Express Delivery
Delivery & Handling Fee: calculated at checkout
National delivery usually within 1-3 business days.
Overnight delivery via Australian Post, TNT and Toll.
Please note: If you choose Express delivery the parcel cannot be delivered to a PO Box. We also cannot guarantee next day delivery to remote areas. On some items (e.g. oversized goods we cannot offer the express delivery option).
How can we offer express delivery?
Your items depart our Perth warehouse after 12:00pm West Australian time (if order is placed before 11:00am the same day). If the parcel leaves Western Australia, the parcel will usually be on the evening flight to the east coast at 9:00pm. The item arrives in east coast cities and is sorted at 3:00am - ready to be dispatched. Please note that sometimes delivery times can be longer due to slower handling by Australia Post.
Please note: we cannot not guarantee fast express deliveries to remote areas.
Delivery Terms and Conditions
- Free Shipping for any purchase of $299
- Goods with a total weight over 20Kg cannot be shipped to a PO Box.
- Tooltitan reserves the right to change its shipping terms and conditions, shipping prices at any time. You will be entitled to a redung or cancellation should this affect your order and if you wish to no longer proceed with the order.
- Further information can be found in our terms and conditions.
Please note that some carriers can only provide tracking information and an estimated delivery date 24 hours after we have processed the order with them.
Why is Express Shipping not available to me?
Change of mind returns
We offer a hassle-free exchange or refund for Change of Mind on all items within 30 days of purchase, with the exception of gift cards, used goods or items not in its original as new condition. These Change of Mind limits do not apply to any returns made in accordance with Consumer Guarantees (see below), or otherwise as required by law.
Please note we do not offer change of mind exchanges or refunds on technology products if removed from the plastic packaging or plastic seal unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, in breach of manufacturer's warranties or consumer guarantees. More information below at requirements for a change of mind.
To return your product(s), you should mail your item(s) to:
Tooltitan Pty Ltd
39 Bassandean Road
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Requirements For A Change Of Mind
If you have changed your mind about your purchase, Tooltitan will in most cases be able to offer you a refund or exchange provided that:
- You have produced satisfactory Proof of Purchase (see below);
-The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold);
-the item is not a gift card.
Proof of purchase
Please note that all returns, refunds, exchanges or repair requests must be accompanied by your original invoice which we have sent to you. If you do not have your proof of purchase any more, please contact us on email@example.com and we try to help you to find it.